Privacy Policy

1. Introduction

Artificial Wit Technologies Pvt. Ltd. ("VyaparPing", "we", "us", or "our") operates the WhatsApp Business API platform available at https://www.vyaparping.com and https://app.vyaparping.com (the "Service"). This Privacy Policy explains what information we collect from you and your customers, how we use and protect it, and the rights you have over it. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account Data: name, work email, phone number, company name, and billing details you provide when you sign up or purchase a plan.
• Meta WABA Connection Data: identifiers linking your account to your Meta Business Manager and WhatsApp Business Account (WABA), required to operate the shared inbox, chatbot flows, broadcast scheduler, and webhook routing.
• Customer Message Data: the WhatsApp messages, contact numbers, and conversation metadata your business exchanges with its own customers through the Service. This data belongs to you, not to us — see Section 4.
• Derivative Data: IP address, browser type, device information, and access timestamps collected automatically to secure and operate the Service.
• Financial Data: payment method details and transaction records processed by our payment processor (Razorpay) for your software subscription. We do not store full card or bank account numbers on our own servers.

3. How We Use Your Information

We use the information we collect to:

• Create and administer your account and connect it to your Meta WABA;
• Operate the shared inbox, chatbot flows, broadcast scheduling, and AI agent features;
• Process your software subscription payments and send billing communications;
• Respond to support requests and troubleshoot issues you report;
• Monitor usage trends to improve reliability and performance of the Service; and
• Detect and prevent fraud, abuse, and violations of our Terms of Service.

4. Data Sharing & Sub-Processors

We do not sell, rent, or monetize your customer phone numbers, contact databases, or conversation transcripts. We share data only with the following categories of sub-processors, strictly to the extent necessary to operate the Service:

• Meta Platforms, Inc. — as the WhatsApp Cloud API operator, Meta processes every message sent or received through your WABA under its own Business Data Processing Terms.
• Supabase — our database and authentication infrastructure provider, hosting your account records, conversation history, and chatbot flow configuration.
• Razorpay — our payment processor, handling subscription billing and card/UPI transactions on our behalf.
• AI/LLM Providers — when you enable the AI Agent add-on, relevant conversation context is sent to our large language model provider solely to generate a response; it is not used to train the provider's foundation models.

We may also disclose information where required by law, to comply with a valid legal process, or to protect the rights, property, or safety of VyaparPing, our customers, or the public.

5. Data Storage, Retention & Deletion

Your account data and customer message data are retained for as long as your account is active, so that conversation history remains available to your team. You can request a complete export or permanent deletion of your organization's contact records, chat history, and API logs at any time by contacting hello@buildframe.tech. We will action deletion requests within 30 days, except where we are required to retain specific records to meet a legal or tax obligation.

6. Data Security

All WhatsApp messages processed via the Meta Cloud API are transmitted using TLS 1.3 encryption in transit, and data at rest is encrypted using industry-standard methods. We maintain administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under the DPDP Act, 2023

If you are located in India, the Digital Personal Data Protection Act, 2023 gives you the right to access the personal data we hold about you, request its correction or erasure, withdraw any consent you previously gave, and nominate another individual to exercise these rights on your behalf in the event of your death or incapacity. To exercise any of these rights, contact our Grievance Officer using the details in Section 10.

8. Cookies and Tracking

We use essential cookies to keep you signed in and remember your preferences (such as light or dark theme), and limited analytics cookies to understand aggregate usage of the marketing site. You can disable cookies in your browser settings, though some parts of the Service may not function correctly without them.

9. Children's Privacy

The Service is intended for businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Contact Us / Grievance Officer

Questions about this Privacy Policy, or requests to exercise your data rights, can be directed to our Grievance Officer:

Artificial Wit Technologies Pvt. Ltd.
C-1208, ACE PLATINUM, ZETA 1, Greater Noida, Uttar Pradesh 201306, India
Email: hello@buildframe.tech
Phone: +91 99586 62072

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on the Service before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.